Shipping & Delivery Policy

Enjoy free shipping on eligible orders over $150 CAD.

Shipping Rates

Shipping charges are calculated at checkout based on the destination, package size, weight, and shipping service selected.

Order Processing

Orders are typically processed within 1-3 business days. Processing times may increase during peak periods, promotional events, or holidays.

Tracking Information

Orders shipped using Canada Post parcel services include tracking information. Customers will receive tracking details once their order has been processed and shipped.

Free Shipping

Orders over $150 CAD qualify for free shipping where available.

Delivery Times

Delivery estimates are provided by the carrier and are not guaranteed. Weather events, carrier delays, seasonal volume, and other circumstances beyond our control may affect delivery times.

Delayed Packages

If your package appears delayed, please allow additional transit time before reporting it as lost. Carrier delays can occur, especially during peak shipping periods.

Packages Marked as Delivered

If tracking indicates a package has been delivered but cannot be located, customers should:

• Check around the delivery location.
• Check with family members, neighbours, building management, or anyone who may have accepted the package on their behalf.
• Allow up to 48 hours after the delivery scan, as carriers occasionally complete delivery after an initial scan.

If the package still cannot be located after these steps have been completed, please contact us for further assistance.

Lost Packages

If a shipment is confirmed lost by the carrier, Pike On The Fly will work with the customer to determine an appropriate resolution, which may include a replacement shipment or refund at our discretion.

Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout. Pike On The Fly is not responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete shipping addresses provided by the customer.

Goodwill Resolution

We understand that shipping issues occasionally occur. While carrier tracking information is generally considered proof of delivery, Pike On The Fly may choose to provide a replacement shipment or other accommodation as a goodwill gesture in certain circumstances.

Goodwill accommodations are made on a case-by-case basis and do not constitute an admission of carrier fault or liability.